Tip of the Week – Printing Flyers in IQOffice

 

Need a quick flyer for your listing? How about a flyer on another agents listing that you are holding open this weekend?

Check out the video above to see how to easily print out a flyer with your contact information on it.  All you need is an IQOffice login and an MLS Number.  We are always updating the templates in IQOffice, so let me know your feedback.

Tip of the Week – Mapping properties correctly

 

Have you ever had an issue with the way a listing maps on CBTulsa, Zillow or Trulia?

The video above explains how you can quickly change the mapping of a property in IQOffice and get the latitude and longitude coordinates of where you mapped it.  You can then send these coordinates to the help desk of Zillow and Trulia so they can map the property correctly.  It’s really easy and fast.

Take a look and let me know what you think.

What experience do you give?

How big of a deal is the experience we give our clients? Yep, it’s a REALLY BIG DEAL! Well, how about the experience that we give the agent that’s on the other side of a transaction that we are working? I would argue that that is a REALLY BIG DEAL also.

I recently was on vacation with my wife (5 days with NO KIDS, that’s huge because we have 6 of them) and I received a call on Sunday evening around 6:30pm from an agent that sold one of my listings. OK, it was really my only listing, but that’s another story.  Our closing date was a couple of weeks out, but this agent was inquiring as to when my sellers would be moving the remaining items out of the garage.  So I think to myself, self? What’s the big deal, we have 2 more weeks before closing!?! What came out was, “well probably sometime later this week”. And then it happened, the dramatic pause in our conversation. The agent said, “I guess my closer hasn’t contacted you, because we are scheduled to close tomorrow at 3pm”.  This single statement by this agent caused my experience level to plummet at a rapid pace.  My first thoughts were: When was I going to be notified by YOU, not your closer? Why didn’t my closer know about it? Did you know that not all of the repairs were completed yet because we still have 2 weeks to go? Did anyone ask if it was OK with my sellers, it’s still their house the last time I checked? (done venting).  Needless to say, I had quite a bit of work to do that evening and the next morning to (1) Get the OK from my Sellers to close it – they were actually thrilled about it, (2) hope that they could clear out the garage by the closing time – which they did, (3) Contact Beck Mechanical to service the HVAC system and Carpenter Home Repair to finish up the other repairs on VERY short notice – these guys rock, (4) bring my closer, Charissa Taylor at Executives Title & Escrow up to speed so she can prepare everything – she is incredible and did it all with a smile, and (5) shuffle all of the repair receipts, payments, etc… so we could actually close and do it all this while I’m in a different state (Did I mention that I love my iPad?).

The EXPERIENCE for my CLIENT:  They got everything moved out, signed the closing documents early (thank you Charissa) and walked away with a little more than they thought because of the early closing. My sellers think I can move mountains for my clients (Ok, small hills.)

My EXPERIENCE:  Even though it turned out OK, I thought it was handled poorly.  There were way too many assumptions made by the other agent and their closer with absolutely NO communication at all.  It made me feel like this was their first real estate transaction (which it wasn’t).

Now I’m sure that the other agents clients had a great experience and that any of the issues that came up were pushed on me as not being prepared (I can’t be positive about this, but it’s possible).  It’s easier for us to give our clients a great experience, even when we drop the ball, because we can push the responsibility and the blame to the other agent, because our clients don’t know any different. But what does that do for our reputation in the real estate industry?

HERE’s THE DEAL – At Coldwell Banker Select, we have partnerships with Executive’s Title & Escrow, Mortgage Closing Services, and AMC Mortgage for a reason, to give our clients the absolute BEST EXPERIENCE they can possibly have when either buying or selling a home.  We have more control when these companies are utilized and we have ZERO control when an outside company is used.  These partnerships also help us look and perform more professional to our counterparts on a transaction.

So when you think about how you are going to provide the very BEST EXPERIENCE to your clients AND to the other agents that you are working with (because both are a BIG DEAL), make sure you have partnerships with companies that can get it done for you EVERY TIME!

Feel free to leave a comment or 3 or 4 on any other similar stories that you may have had (Good or Bad).

5 Tech Tips

So I want to make sure that I not only post cool Tech Tools and information on my blog, but also some practical ways to use technology to increase your business right now and into the coming year.  Here are 5 things that you can do right now to help you finish strong in 2012 and set you up for a fantastic 2013.

  1. Ever wonder how you use Facebook to increase your business, today?  Send a personal message to 5 “Friends” a day.  Let them know you are updating their contact information (get their email address).  Also, don’t forget to ask for the referral. See my previous blog post.  Remember, you won’t get the business unless you ask for it
  2. Need an easy, online photo editor?  Try out PicMonkey.com  It allows you to adjust colors, size, rotation, clarity, crop, etc… all in your browser.  It’s fast and easy. 
  3. Set up your Drip Marketing for 2013 during this time of year.  Include an email letter the 2nd week of January thanking all of your COI for the business they sent you in 2012.  See sample letter on IQOffice (or click here).
  4. Spice up your emails in 2013 by using video.  Eyejot.com allows you to use your computer, iPhone, or iPad camera to quickly shoot a message and send it to a client.  It’s a very impactful way to get your message across and your clients will remember you for it.
  5. Learn 1 new thing a week.  It’s easy to get overwhelmed with all the “Tech” that’s available to us.  To the point that we just lock up and don’t do anything about it.  As my kids would say, “Dad, Chillax!”  Take a breath and remove the pressure to do all of it all at once.  Just learn 1 new thing a week about IQOffice, Profiles on Websites, How to run and use Reports, your SMARTphone, iPad, etc…  In a year from now, you’ll be teaching classes on this stuff.

These are just a few tips to put in your tool bag.  Remember, I can share them with you and even train you on them, but I can’t make you use them.  If it’s going to be done, it has to be done by you.  Now GO GET’EM!

Remember to post your comments on my blog.  Thanks

Open House info on Realtor.com

Well, well, well, I just found out something interesting.  Did you know that our open house information feeds automatically to Zillow, Trulia, and ColdwellBanker.com? Just by adding the information into IQOffice it flows to those sites.  Pretty cool, huh?  Did you also know that it flows to TulsaOpenHouse.com? (that one may be new to you).  I always thought that because we sent our open house information back to the MLS to show up on TulsaOpenHouse.com that it would automatically feed to Realtor.com.  NOPE!  The only way, for now ;-), to get your open house information to Realtor.com is to login to your account and add it to your listing.

Now some of you may be asking, “But Bryan, I’ve never logged into my Realtor.com account and don’t know how to do that. Can you help me with that?”.  Well, of course I can.  I am the Tool Man and this is Tool Time so here we go.

  1. go to http://solutioncenter.realtor.com
  2. Select the MLS as Tulsa
  3. Put in your MLS indentifier (This is your GTAR #)
  4. Put in your password (if you don’t know it, click on the Forgot Password Link, If you don’t have an account, click on the Sign Up Here Link – only if you are new to real estate).
  5. On the left menu, click on “Edit a Listing”
  6. Select the listing you want to enter the Open House info for and click “Edit”.
  7. Click on Open Houses and then “Add an Open House Date”
  8. Select the Time and Date and click Save.

YOU’RE DONE!

Now that wasn’t all that bad was it?  We are working on a way for us to send this information directly to Realtor.com without you having to go through this step, but for now, you’ll need to do this.

Hope this helps and don’t forget to comment on this post if you like it, hate it, or just want to sound off.

Contacts from iPhone to Excel

So I’ve been asked a number of times, “How do I get my contacts from my iPhone into Excel so I can put them in IQOffice?” Well, here is the answer.  I even had someone try it and verify(since I don’t use a PC anymore).  To be fair, I did not come up with this information, but found it on TrickyWays.com website (Click Here to see the original website).

If you are going to change your iPhone or just want to take backup of your iPhone contacts, here is a simple way to export your iPhone contacts as csv file in Windows 7 and you can open this csv file in Excel. You just need your iPhone and iTunes running in Windows7. Windows XP users here.

Export iPhone contact as CSV file or to Excel

Download and install iTunes, after installation Run iTunes.
Connect your iPhone with computer using data cable.
On the safe side backup your device first, Right-click on your device and select “Back Up” (in-case of any problem with iPhone Contacts you can restore your device later).
Connected iPhone device
When iTunes finish the back up process, Click on “Info” tab
iTunes info tab
Click on “Sync Contacts with” check box, select “Windows Contacts” from drop down menu and click “Apply” or “Sync” button
sync contacts with windows
Press “Windows + R” keys form keyboard to open “Run” window and type “wab” in “Open” filed and hit OK
type wab command in run
Click on tiny arrow and select “Export” as shown below
all contacts
Select “CSV (Comma Separated Values)” option and click “Export” button
export csv
Click on “Browse” button, choose location to save iPhone contacts as csv file
csv export
Select iPhone contacts fields that you want to export and hit “Finish” button
Field to export in csv
You will see this message if iPhone contacts exported as csv file successfully, hit “OK” button.
Windows Contacts
Now you can use this csv file to import iPhone contacts in any other application or device or you can open this file in Excel to view all iPhone contacts.

Remember to comment on this post if you like or hate it. 😉