Tip of the Week – Mapping properties correctly

 

Have you ever had an issue with the way a listing maps on CBTulsa, Zillow or Trulia?

The video above explains how you can quickly change the mapping of a property in IQOffice and get the latitude and longitude coordinates of where you mapped it.  You can then send these coordinates to the help desk of Zillow and Trulia so they can map the property correctly.  It’s really easy and fast.

Take a look and let me know what you think.

What experience do you give?

How big of a deal is the experience we give our clients? Yep, it’s a REALLY BIG DEAL! Well, how about the experience that we give the agent that’s on the other side of a transaction that we are working? I would argue that that is a REALLY BIG DEAL also.

I recently was on vacation with my wife (5 days with NO KIDS, that’s huge because we have 6 of them) and I received a call on Sunday evening around 6:30pm from an agent that sold one of my listings. OK, it was really my only listing, but that’s another story.  Our closing date was a couple of weeks out, but this agent was inquiring as to when my sellers would be moving the remaining items out of the garage.  So I think to myself, self? What’s the big deal, we have 2 more weeks before closing!?! What came out was, “well probably sometime later this week”. And then it happened, the dramatic pause in our conversation. The agent said, “I guess my closer hasn’t contacted you, because we are scheduled to close tomorrow at 3pm”.  This single statement by this agent caused my experience level to plummet at a rapid pace.  My first thoughts were: When was I going to be notified by YOU, not your closer? Why didn’t my closer know about it? Did you know that not all of the repairs were completed yet because we still have 2 weeks to go? Did anyone ask if it was OK with my sellers, it’s still their house the last time I checked? (done venting).  Needless to say, I had quite a bit of work to do that evening and the next morning to (1) Get the OK from my Sellers to close it – they were actually thrilled about it, (2) hope that they could clear out the garage by the closing time – which they did, (3) Contact Beck Mechanical to service the HVAC system and Carpenter Home Repair to finish up the other repairs on VERY short notice – these guys rock, (4) bring my closer, Charissa Taylor at Executives Title & Escrow up to speed so she can prepare everything – she is incredible and did it all with a smile, and (5) shuffle all of the repair receipts, payments, etc… so we could actually close and do it all this while I’m in a different state (Did I mention that I love my iPad?).

The EXPERIENCE for my CLIENT:  They got everything moved out, signed the closing documents early (thank you Charissa) and walked away with a little more than they thought because of the early closing. My sellers think I can move mountains for my clients (Ok, small hills.)

My EXPERIENCE:  Even though it turned out OK, I thought it was handled poorly.  There were way too many assumptions made by the other agent and their closer with absolutely NO communication at all.  It made me feel like this was their first real estate transaction (which it wasn’t).

Now I’m sure that the other agents clients had a great experience and that any of the issues that came up were pushed on me as not being prepared (I can’t be positive about this, but it’s possible).  It’s easier for us to give our clients a great experience, even when we drop the ball, because we can push the responsibility and the blame to the other agent, because our clients don’t know any different. But what does that do for our reputation in the real estate industry?

HERE’s THE DEAL – At Coldwell Banker Select, we have partnerships with Executive’s Title & Escrow, Mortgage Closing Services, and AMC Mortgage for a reason, to give our clients the absolute BEST EXPERIENCE they can possibly have when either buying or selling a home.  We have more control when these companies are utilized and we have ZERO control when an outside company is used.  These partnerships also help us look and perform more professional to our counterparts on a transaction.

So when you think about how you are going to provide the very BEST EXPERIENCE to your clients AND to the other agents that you are working with (because both are a BIG DEAL), make sure you have partnerships with companies that can get it done for you EVERY TIME!

Feel free to leave a comment or 3 or 4 on any other similar stories that you may have had (Good or Bad).

Open House info on Realtor.com

Well, well, well, I just found out something interesting.  Did you know that our open house information feeds automatically to Zillow, Trulia, and ColdwellBanker.com? Just by adding the information into IQOffice it flows to those sites.  Pretty cool, huh?  Did you also know that it flows to TulsaOpenHouse.com? (that one may be new to you).  I always thought that because we sent our open house information back to the MLS to show up on TulsaOpenHouse.com that it would automatically feed to Realtor.com.  NOPE!  The only way, for now ;-), to get your open house information to Realtor.com is to login to your account and add it to your listing.

Now some of you may be asking, “But Bryan, I’ve never logged into my Realtor.com account and don’t know how to do that. Can you help me with that?”.  Well, of course I can.  I am the Tool Man and this is Tool Time so here we go.

  1. go to http://solutioncenter.realtor.com
  2. Select the MLS as Tulsa
  3. Put in your MLS indentifier (This is your GTAR #)
  4. Put in your password (if you don’t know it, click on the Forgot Password Link, If you don’t have an account, click on the Sign Up Here Link – only if you are new to real estate).
  5. On the left menu, click on “Edit a Listing”
  6. Select the listing you want to enter the Open House info for and click “Edit”.
  7. Click on Open Houses and then “Add an Open House Date”
  8. Select the Time and Date and click Save.

YOU’RE DONE!

Now that wasn’t all that bad was it?  We are working on a way for us to send this information directly to Realtor.com without you having to go through this step, but for now, you’ll need to do this.

Hope this helps and don’t forget to comment on this post if you like it, hate it, or just want to sound off.

ColdwellBanker.com Profile Pages

Did you know that you have a profile page on ColdwellBanker.com? Yep, that’s right. It’s one of those perks you get for being BLUE.

Here’s what you do. Go to http://cbworks.coldwellbanker.com/ and login. If you don’t know what your login is, then you follow these steps. On the CBWorks login page, it will say “First Time Users, Click here for Access”. CLICK THERE. It will ask you for your email address. This will be your company email address. The CBWorks system will then email you your password for the system. Follow the steps in the email to get logged in to the system. If it asks for your CREST ID, contact accounting and they can get that for you.

Once you get logged into CBWorks, you will see your name on the left. Click on your name, this will take you to the ColdwellBanker.com/secure site where you enter your profile information. On the left hand side, click on “Profile” and then on “Edit Profile”.

There are some requirements that you have to have in your profile in order for it to show up. (1) You MUST click on “Media” and upload your photo. (2) You must have 6 bullet points combined about you in “General”, “Credentials”, or “Qualifications” area. The rest you can put in what you want. If there is any information that is wrong that you can’t change, send an email to czumwalde@cbtulsa.com and we will get it fixed for you (She’s going to love me for that one).

Once your profile is setup, it takes about 24hours to be active on the site. Check back the next day and let me know if you have any issues.

Remember, if you want the leads from your listings to go directly to YOU on ColdwellBanker.com, then you have to have your profile page setup.

HouseLogic.com Information

  • Check out some of the articles that you can pull from HouseLogic.com/members.  It’s FREE if you are a Realtor.  You can post these in your BLOG, share them on Social Media, download them for a newsletter, etc…  It’s a pretty nice service that NAR provides.
  • Dos and Don’ts of Homebuyer Incentives

    Homebuyer incentives can be smart marketing or a waste of money. Find out when and how to use them. Read
  • Fielding a Lowball Purchase Offer on Your Home

    Consider before you ignore or outright refuse a very low purchase offer for your home. A counteroffer and negotiation could turn that low purchase offer into a sale. Read
  • 6 Reasons to Reduce Your Home Price

    While you’d like to get the best price for your home, consider our six reasons to reduce your home price. Read
Visit houselogic.com for more articles like this.
Copyright 2012 NATIONAL ASSOCIATION OF REALTORS®

I met with the CEO of Trulia – Pete Flint

So today I had the opportunity to have lunch with the Founder and CEO of Trulia.com, Pete Flint.  First off, what a great guy.  I thoroughly enjoyed meeting him and talking to him about how Trulia came about and what’s in store.  It was pretty cool when they asked me about what they could do for our agents to make Trulia better and to serve our agents better. (Yes, I did take the opportunity, if you’re wondering).  We talked about data integrity, leads, agent support, strategies to help drive more leads to agents, training, and promotion of Trulia products that help agents do more business and that are FREE.  If you know me, I am a big fan of FREE.

So, many of you don’t know about the Trulia Agents App for the iPhone. It’s really slick (download it at the app store).  You can see all of your leads that your listings generate off of Trulia without having to worry about whether or not you “accidentally” deleted the lead email that was sent to you. We all know that many of the emails look the same and it’s easy to delete a legit lead. You can also “Check-in” to a property that you have toured and share the information with a buyer that you may be working with.  Here’s what Trulia has to say about it from their BLOG.

“Trulia for Agents also pushes immediate lead notifications to the iPhone, helping agents respond quickly to consumer inquiries.  Agents can also access all of their leads, store their client list and add new contacts while hosting an open house.Also included in the app is a quick property lookup that lets agents find nearby listings and instantly share homes that fit clients’ needs.  They can also share other neighborhood details including open home times, driving directions, nearby restaurants, grocery stores and more.”

So go download the App and use it.  You will do more business with it.

RREIN Newsletters



I just received my latest issue of the “Home Matters” e-newsletter from about 10 different agents that have me on their COI list. It was great, and the best part about it was, I didn’t have to do anything and neither did the agents. How cool is that? The newsletter provided me great information on Interior Design, Home Staging, Prepping my home to sell in the Fall, the short sale process explained, and access to all the listings for sale in our MLS. Oh, and all I have to do to contact the agent that sent me the email is either click on their email, or pick up the phone and call them. The information and picture of the agent is right there in front of me.

Did you know that I have a really hard time coming up with good information for my BLOG. Why don’t I just take some of this information from the RREIN newsletter and repost it to my BLOG? I don’t know. Sounds like a pretty good idea. Where are you getting your content from??? 😉

So, if you don’t have your contacts loaded into IQOffice, get on it. They automatically feed to the RREIN system and your contacts get the monthly email newsletter from YOU. Make sure you add yourself to your list so you know what they are getting.